|
Troubleshooting :
If you are experiencing any problems with this system, please check the problem
and solution chart below. If all else fails, contact us by e-mail using the
form below.
Message : Customers requiring assistance in the use of this service will
receive a reply. Please do not submit reservation or cancellation requests via
this page.
|
Before Submitting an E-mail, please review the Troubleshooting Tips and notes
below
|
|
Problem
|
Solution
|
-
System is getting "Timed-out" message
|
Your computer has set idle on one page for 20 or more minutes OR "Cookies"
are disabled - cookies must be enabled for these pages to function correctly
|
-
Unable to make reservation
|
Verify that you are using a compatible browser. This is a secure web page that
uses 128 bit security. This requires you use Micorsoft IE, Version 4.5 or
higher or Netscape Navigator,Version 4.05 or higher. If you still are unable to
complete a reservation, and you are using one of the above mentioned browsers,
please call
1-866-OHIO-PARKS.
|
-
Do not know or have forgotten your password
|
Click Forgot Password Link, under My Account tab.
Enter your E-mail address and we will email you your Password.
|
-
Do not know your Email Id
|
Call our Customer Service Department at
1-866-OHIO-PARKS
between the hours of
7 am to 8 pm EST, Monday - Sunday..
|
-
Unable to print your confirmation
|
A confirmation notice will be sent to your E-mail address.
|
|
Other Important Notes
|
-
You must contact the Ohio CRS Customer Service Department to cancel or verify
your reservations. Call
1-866-OHIO-PARKS
between the hours of
7 am to 8 pm EST, Monday - Sunday.
.
-
Reservation requests can not be submitted through the CONTACT US mechanism.
-
The CONTACT US function sends your comments to Ohio CRS reservation center. It
does not send any comments, requests, or suggestions to a specific park.
|
|
Call Center Operations
|
Contact Phone Numbers :
-
Campground Reservations:
1-866-OHIO-PARKS
-
TDD:
1-866-677-2267
Call Center Hours of Operation :
-
7 am to 8 pm EST, Monday - Sunday.
Reservation Center will be closed on :
-
President's Day
-
Thanksgiving
-
Christmas Eve
-
Christmas Day
-
New Year's Day
|
|