Ohio DNR
Troubleshooting

If you are experiencing any problems with this system, please check the problem and solution chart below. If all else fails, contact us by email using the "Contact Us" link on the left.

Message : Customers requiring assistance through the use of this service will receive a reply. Please do not submit reservation or cancellation requests via this page's the email form.

Before Submitting an email, please review the Troubleshooting Tips and notes below
Problem Solution
System is getting "Timed-out" message Your computer has set idle on one page for 20 or more minutes OR "Cookies" are disabled - cookies must be enabled for these pages to function correctly
Unable to make reservation

Verify that you are using a compatible browser. This is a secure web page that uses 128 bit security. This requires you use Microsoft Internet Explorer, Version 4.1 or higher or Netscape Navigator,Version 4.05 or higher. If you still are unable to complete a reservation, and you are using one of the above mentioned browsers, please call   1-866-OHIO-PARKS.

Do not know or have forgotten your password

Click Forgot Password Link, under My Account tab. Enter your email address and we will email you your Password.

Do not know your Email Id

Call our Reservation Center at 1-866-OHIO-PARKS between the hours of Monday - Sunday 7 am to 7 pm Eastern Time..

Unable to print your confirmation

A confirmation notice will be send to your email address.

Can't find a site that was just available

If you added the site to your cart, the site will be in the cart for up to 20 minutes or until your reservation is completed. The site is not accessible from the website or call center when it is tied up in a cart. Your reservation must be completed in this 20 minute window. If the site was not added to your cart, it is possible someone else has added the site to their cart.

Can't pick a specific site; only see Site Type 1, 2, etc.

The park is only accepting site general reservations for your selected dates. Specific sites will be selected upon arrival at the park. Your reservation will guarantee a spot in the park, but not a specific site. With site types, the smaller the number, the smaller the site. Type1 is the smallest and Type 8 is the largest.

Call Center Operations
Contact Phone Numbers : 
  • Facility Reservation : 1-866-OHIO-PARKS
  • TYY : 1-888-537-7294, 711: AT&T Relay Service
Reservation Call Center Hours of Operation : 
  • Monday - Sunday 7 am to 7 pm Eastern Time.
Reservation Call Center will be closed on :
  • New Year's Day
  • Martin Luther King Jr Day
  • Presidents Day
  • Easter
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
Click here, if you are unable to resolve the problem to proceed to email us so that we can assist you in resolving the problem. Thank you for your interest in Ohio State Parks.

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